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Category: KCS – Knowledge-Centered Service

Playbook – The Infrastructure and Operations Playbook in the Enterprise

August 7, 2025August 7, 2025 Shuvro

Reading Time: 4 minutesThe role of Infrastructure & Operations (I&O) has transformed from a back-office cost center to a strategic business enabler that powers digital innovation and competitive advantage.

COBIT, DevOps, FinOps, IaC - Infrastructure as Code, ISO/IEC 27001, ITIL, KCS - Knowledge-Centered Service, MTTR - Mean Time to Resolution, NIST, Playbook, RACI, SLOs - Service Level Objectives, SRE - Site Reliability Engineering

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