Playbook – The Infrastructure and Operations Playbook in the Enterprise

Reading Time: 4 minutesThe role of Infrastructure & Operations (I&O) has transformed from a back-office cost center to a strategic business enabler that powers digital innovation and competitive advantage.

Service Management and IT Operations Strategy

Reading Time: 4 minutesThis document provides a condensed strategic framework for an integrated Service Management and IT Operations function, designed for a Big Four enterprise context.